Neu Appliance Parts Policies

Hey there!
Here at Neu Appliance Parts, located in Austin, TX, we aim to provide the highest level of customer service possible! We continually strive to provide our customers the best value with New, Open Box, Certified Refurbished or Used Appliance Parts. Our streamlined business services include:

  • - Flexible Payment Methods
  • - Easy 30-Day Return Process
  • - Fast Next-Day Shipping

If you have any questions, issues with an order or just want to drop us a line to say hi!  Please reach out to us directly! Standard Business Hours M-F 9am - 5pm CST. We would love to assist you in any way we can!
Thank you for your support!

Return Policy
We are happy to accept Returns within 30-Days of purchase. Follow our instructions below to maintain your return eligibility.

Keep it in the Bag!
Each of our products are individually sealed/packaged. Any Item that has been removed from their individual packaging are NOT eligible for return. Parts must remain in the packaging and be returned in the same condition originally received in to be eligible for return.

If Packaging is Damaged on Delivery DO NOT ACCEPT DELIVERY
We will send out a replacement, if in stock, ASAP. Do not accept damaged boxes from shipping companies.

Shipping Fees Are Non-Refundable and Non Returnable
Shipping and handles costs are not eligible for return, refund or store credit.

Buyer Covers Return Shipping Costs.
Buyers are responsible for any return shipping costs. Buyers are responsible for appropriately packaging the returned appliance part to ensure no damage occurs in shipping.

If We Make a Mistake We Will Fix It, On Our Dime!
In the unlikely event you receive an incorrect or damaged product we will pay for return shipping.

Returns Must be Processed Promptly
Returns must be made within 30 days of initiating a return. Any item returned after 30 days are invalid and not eligible for return/refund.

Initiate Returns Thru our Returns Portal
To initiate a return, please use our Returns Portal.

Thank you for your support and we look forward to serving you!